VisaVault

Report an accuracy issue

VisaVault generates personalised document checklists and covering letters based on current UKVI requirements. We work hard to keep these accurate, but immigration rules change frequently and content may occasionally be incomplete or out of date.

If you believe your checklist or covering letter contained an error or was missing a required document, please let us know. We review every report and use them to improve the accuracy of our service.

Found in your confirmation email — helps us locate your generated content

If you found the correct information on GOV.UK, paste the link here

What happens next

  1. 1We will acknowledge your report within 1 business day.
  2. 2Our team will review the issue against current GOV.UK guidance.
  3. 3If we confirm an inaccuracy, we will update the relevant content immediately — no deployment required.
  4. 4We will reply to you with our findings within 5 business days.
  5. 5Serious or systemic issues are escalated to our accuracy governance review.

You can also email us directly at support@visavault.co.uk with the subject line “Accuracy issue” and your case reference.